What personal credentials are required when contacting Sitecore Support?

When contacting Sitecore Support, it is essential to provide your Sitecore credentials that grant you write access to the Support Portal. This is important because the Support Portal is a secure environment where support cases are managed, and only authorized users can create or interact with these cases. Your credentials ensure that Sitecore can verify your identity and provide the support necessary for your specific issues.

Having write access is particularly critical as it allows you to submit new support requests, track the status of existing requests, and communicate directly with support staff. While having a valid License ID, a detailed description of the issue, and relevant attachments can enhance the support process, the primary requirement to access support services is being logged in with proper Sitecore credentials that provide the necessary permissions.